Return Policy – JR Store

We want you to be happy with your purchase. If something’s not quite right, we’re here to help.

Return Window

You can return most items within 14 days of receiving your order.

Conditions for Returns

  • Items must be unused and in their original packaging

  • Returns must include proof of purchase (e.g., order confirmation email)

Please contact us before sending anything back so we can guide you through the return process.

Non-Returnable Items

For hygiene or safety reasons, some products like supplements or opened personal care items may not be eligible for return.

Refunds

Once we receive and inspect your return, we’ll process your refund within 5–7 working days back to your original payment method.

Exchanges

If you received a faulty or incorrect item, please contact us and we’ll replace it at no extra cost.

Return Shipping

Return shipping costs are the buyer’s responsibility unless the item was damaged or incorrect. We recommend using a tracked service.

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